Terms and Conditions:-
Scope of Services:-

The user may obtain the Services by directly approaching the Company or by registering on the Company Website www.vphone.co.in.

The Services shall be utilized strictly for lawful purposes and in accordance with Terms & Conditions mentioned below.

The User must ensure not to use the Services for purpose that violates or infringes in any way upon the rights of others, which is unlawful, threatening, abusive, defamatory, invasive of privacy or public rights, vulgar, obscene, profane or otherwise objectionable or encourages conduct that would constitute a criminal offense, gives right to civil liability or otherwise violate any applicable law.

The Company and its Services are governed by regulatory norms of Telecom Regulatory Authority of India (TRAI), Department of Telecommunication of the Government of India (DOT) and other authorities. Certain Services may be withdrawn by the Company, in compliance with the law, without prior notice to the User.

The User shall be responsible to adhere with the rules and regulations of the Telecom Regulatory Authority of India (TRAI) and Department of Telecommunications of the Government of India (DOT) which may change from time to time. Any violations will automatically lead to immediate Termination of Services without any claims, liability and protection in any manner, either to the User or any third party.

The user may obtain the Services by directly approaching the Company or by registering on the Company website www.vphone.co.in.

The user may obtain the Services by directly approaching the Company or by registering on the Company website www.vphone.co.in.


In the event the user is deemed to have utilized the Service for any unlawful use or in a manner as provided above, then the Company has the right to Execute and Realize the payments due from the Indemnity Bond and to immediately terminate use of the Services without prior notice to the User. In the event any penalty is levied on the Company for unlawful usage of the Services by the User or for utilizing the Services in the manner detailed in this clause (2) then, the User shall be liable to pay the penalty to the Company along with any claims made by any third party against the Company.

User acknowledges and agrees not to use the website or application or any Services offered by the Company in a manner that violates any local laws of India or any state or federal law within the country of your jurisdiction regulating the Services including any commercial e-mail, facsimile transmissions or telephone solicitations.

Privacy Policy:-
The Company shall have the right to maintain records and data acquired through the use of Services by the User, however, the Company shall at all times use its best efforts to maintain privacy of the User's information and the data collected during the Term from the use of Services and shall not disclose such information to the third party without prior consent of the User. Further, the Company shall at all times use its best efforts to maintain confidentiality with respect to such recorded calls and the data collected there from during the Term from the use of Services and shall not disclose such information to the third party without prior consent of the User.

Shipping & Delivery Policy:-
The Services will be activated within 48 hrs of receiving of payment from the User.

Cancellation & Refund Policy:-
VAS Infocom Services Pvt. Ltd. and its flagship product Vphone believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

Cancellations will be considered only if the request is made within 24 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.

Our team will follow up with you "the customer" for 24 hours for pending documents, post which there will be no claim of non-delivery and TAT of delivery of product will start from the day the documents are received.

Refund/replacement can be made if the customer establishes that the quality of product delivered is not good.

In case of receipt of unsatisfied service please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 5 days of receipt of the products.

In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.

When you buy our products/services and if you are, for any reason, not entirely happy with the quality of our services, we will work on refund /re-work on the services; however you need to establish the same.

Any Refund/Cancellation request will be entertained within 24 Hours of placing the order, however post 24hours we will rework on your service. Refunds are not being provided for products that have already been approved by the customer. Refunds are being processed within 21 days period.

M/s VAS Infocom Services Pvt. Ltd. C-277, Sector-63 Noida (Address) COPYRIGHT All content provided on this site is owned by or licensed to VAS Infocom Services Pvt. Ltd. and/or its affiliates (the " vphone Content") and protected by Indian Law and International Copyright laws. VAS Infocom Services Pvt. Ltd. and its licensors retain all proprietary rights to the Vphone and VAS Infocom Services Pvt. Ltd. Content. VAS Infocom Services Pvt. Ltd. and Vphone Content may not be reproduced, transmitted or distributed without the prior written consent of VAS Infocom Services Pvt. Ltd.


Support:-
Vas Infocom Services Pvt. Ltd. provides round the clock (24x7) support service over email vcare@vphone.co.in and phone on +91-9555-227-227.

Confidentiality:-
The Parties recognize and acknowledge that there may be made available to it Confidential Information relating to the other Party for fulfillment and rendering Services during the Term of this Agreement. The Parties will not, during or after the Term of this Agreement and for a period of two years after the termination of this Agreement, disclose any Confidential Information to any person, firm, corporation, association or other entity for any reason or purpose whatsoever without the prior written consent of the other Party.

Confidential Information does not include information that :-

is known to the Parties at the time of disclosure to such Party by the other Party

has become publicly known and made generally available through no wrongful act of such Party or

has been rightfully received by either Party from a third party who is authorized to make such disclosure.


Miscellaneous Provisions:-

Force Majeure: Neither the Company nor the User shall be liable to the other for delays or failures in performance of Services resulting from causes beyond the reasonable control of that Party, including, but not limited to, acts of God, labor disputes or disturbances, material shortages or rationing, riots, acts of war, governmental regulations, communication or utility failures, or casualties.

Entire Terms: These terms constitutes the entire Terms between the User and the Company and pertains to the subject matter hereof and supersedes in their entirety over all other written or oral Terms between the company and the user.

Severability: If any provision of these terms is determined to be unenforceable for any reason, then the remaining provisions hereof shall remain unaffected and continue to operate in full force and effect.

User is an independent contractor: Nothing in these Terms of Service shall create any association, partnership, joint venture or agency relationship between the company and the user. User shall be solely responsible for the payment of any compensation due to its employees or representatives. User shall not attempt to incur any liability on behalf of Company and shall not hold itself out to any person as being able to do so.

The rights and obligations of User under these terms are personal: User shall not and shall not attempt to assign or otherwise deal with them without the prior written consent of Company. User shall not attempt to sub-contract its obligations under these Terms of Service without the prior written consent of Company may assign, sub-contract and deal with these terms in its discretion.

Solicitationt: User may not use the website or application or any Services offered by the Company in a manner that violates any local laws of India or any state or federal law within the country of your jurisdiction regulating the Services including any commercial e-mail, facsimile transmissions or telephone solicitations.


Disclaimer:-
The information contained in this website is for general information purpose only. The information is provided by VAS Infocom Services Pvt. Ltd. and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event VAS Infocom Services Pvt. Ltd. will be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites other than www.vphone.co.in, which are not under the control of VAS Infocom Services Pvt. Ltd. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep the website up and running smoothly. However, VAS Infocom Services Pvt. Ltd. takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Please contact Vas Infocom at info@vphone.co. in for any query.